Anti-Natal Care: Maternal Stress Test

[This is the first in a short series of posts I'm calling "Anti-Natal Care", telling the story of my interactions with St. Luke's Hospital and Medical Center just before and shortly after the birth of Calvin.]

On Wednesday, September 29th, my midwife recommended I get a fetal non-stress-test (NST) to check on the baby, as Friday would mark the 41st week of my pregnancy. I left her office that afternoon and tried to set up the appointment at St. Luke’s. Since I know that this test has to take place in Labor & Delivery, I aimed there first.

Wednesday, 4pm: Attempt to get through to Labor & Delivery.

“Welcome to St. Luke’s Medical Center. Por instrucciónes en español, presione el número dos. Please choose from one of the following options. For the Women’s Center, press 1…”

Menu system doesn’t offer option to reach this department. Decide to call the Women’s Center to see if they can transfer me.

“The Women’s Center is now closed. Please call back between the office hours of 8am to 4pm, or press 1 to leave a message with our answering service.”

Ok… Guess I’ll leave a message. Press 1. Ringing.

“Hello, this is St. Luke’s Hospital?”

“Uh, yeah, I’m trying to make an appointment to get a Fetal Non-Stress Test…”

“Oh, you must have been transferred here because the lines were busy. This is the Answering Service.”

“Uh, okay. Could you transfer me to Labor and Delivery?”

“Hm. I don’t think I have that number.”

“Uhhh ok..? Is there somewhere I can leave a message for someone who can set up this test?”

“Oh, ok, I’ll transfer you.”

Click… Ringing

“Welcome to St. Luke’s Medical Center. Por instrucciónes en español, presione el número dos. Please choose from one of the following options. For the Women’s Center, press 1…”

Thursday, 8am: Calling the Women’s Center again.

“Hello, this is St. Luke’s Women’s Center, can I help you?”

“Yeah, I need to set up a Fetal Non-Stress Test for Friday.”

“Oh, well, you need a medical provider to evaluate and request one for you.”

“Um, okay.” (Do NOT make me come in for an appointment just to make another appointment!)

“Do you want to leave a message for someone here? Or should I just put Any Available?”

“Oh. Well I was working with Julie Vivalda, but any available is fine if she’s not around.”

“Ok, I’ll leave the message.”

“Thanks.”
Click.

[In the next post, I get a call back from Julie.]

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